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West Yorkshire Fire and Rescue Service prides itself on high performance and strives for continuous improvement whilst providing effective compliance and value for money.

We have both internal and external assurance processes in place which measure performance and ensure effective delivery of services throughout the organisation. Independent assessments of service delivery provide us with the assurance that we are delivering effective, efficient and value for money services to the community.

Customer Service Excellence

Since 1998 West Yorkshire Fire and Rescue Service (WYFRS) has consistently attained the Charter Mark standard. ‘Customer Service Excellence’ which replaced this was launched in 2008. The Standard contains new…

Targets and Performance

Performance 2020/21 The links below provide information regarding the performance of West Yorkshire Fire and Rescue Service. This shows how we have performed against our targets. Service Delivery Targets Corporate…