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Targets and Performance

Performance 2019/20

The links below provide information regarding the performance of West Yorkshire Fire and Rescue Service. This shows how we have performed against our targets.

Service Delivery Targets

Corporate Health Indicators

Incidents Attended 2019/20

In 2019/20 we attended 23.355 incidents, an decrease of 9.9% on the 25,675 incidents attended in 2018/19.  The pie chart shown via the following link provides a breakdown into the categories of the calls attended.

Incidents Attended 2019/20

The tabs below give further details of West Yorkshire Fire and Rescue Service performance during 2019/20 in the following categories

  • Fires
  • Accidental Dwelling Fires (ADF)
  • False Alarms
  • Compliments and Complaints (Feedback)
  • Performance Reports


Primary Fires

Primary fires are the most serious type of fire.  Reductions in primary fires can be attributed to targeted fire prevention and protection work.

There were 3065 Primary fires in 2019/20 which is lower than the 3468 in 2018/19.  Fire fatalities in 2019/20 were 14, which is higher than the 13 in 2018/19. Fire Casualties have decreased, being 160 in 2019/20 and 208 in 2018/19.

Primary Fires 2019/20 (opens in new window)


Deliberate Fires

We work, in partnership with other agencies, to try to reduce the number of arson incidents across West Yorkshire.

Primary deliberate fires have decreased by 16.8% between 2018/19 (1538) and 2019/20 (1279) and secondary deliberate fires have decreased by 32.3% (from 6197 to 4195).

Deliberate Fires 2019/20


Preventative work carried out by the service can be quantified by a reduction of occurrences of accidental dwelling fires (ADF).

Accidental dwelling fires have decreased by 1.2% between 2018/19 (970) and 2019/20 (958) and injuries arising from these accidental dwelling fires have decreased from 137 to 115.  The number of deaths in accidental dwelling fires has decreased from 10 to 9.

Regular fire prevention campaigns and Safe and Well visits have promoted the use and maintenance of smoke alarms in dwellings.  In 2019/20, smoke alarms activated in 55.41% of dwelling fires; which is a decrease on the 55.88% during 2018/19, but remains a huge improvement on 27.90% during 2004/05.

Accidental Dwelling Fires 2019/20

False Alarms

In 2019/20 we received 3180 false alarm calls resulting from alarms raised by automatic fire detection equipment in non-domestic premises.  This is a increase of 9.1% on the previous year’s 2890 false alarm calls.

To further reduce the instances of false alarms within non-domestic premises, WYFRS introduced a charging policy for persistent false alarms on 1 April 2014. The pilot which ran for 18 months sought to encourage those responsible for fire alarms to manage them appropriately and reduce the number of false alarms we attend.  For those who continue to generate persistent false alarms that result in the attendance of WYFRS a charge of £385 is issued.

False Alarm Calls 2019/20


During the period 1 April 2019 to 31 March 2020 West Yorkshire Fire and Rescue Service (WYFRS) received 217 compliments and 24 complaints.

The number of compliments indicates that the service provided by WYFRS to its local communities continues to meet and, at times, exceed the public’s expectations of our performance.

The reports below provide details of compliments and complaints for each of the periods 2009/10 to 2019/20.

Performance Report

West Yorkshire Fire and Rescue Service reports on performance regularly throughout the year.  These reports include targets which are set annually.  For the latest report click on the link below:

Performance Management Report 2020-21

The final reports for the previous five years is shown below:

Performance Management Report 2019-20

Performance Management Report 2018-19

Performance Management Report 2017-18

Performance Management Report 2016-17

Performance Management Report 2015-16