Preparing For Emergencies
In an emergency dial 999
When you dial 999 the first person you will hear is the Emergency Telephone Operator, who will ask you which service you need.
If you ask for the Fire Service you will be connected to the Fire Brigade Operator and you will hear the telephone number you are calling from being repeated.
The Fire Brigade Operator will want to know a number of things:
1. The name and number of the house or building if relevant.
2. The road or street name.
3. The town or village name.
4. The nature of the incident:- Fire; Road Traffic Accident etc.
5. If the incident is in the open you may be asked for other information such as landmarks.
Do Not Panic
The operators are highly trained and will guide you calmly through the process.