The Fire Brigade Operator will want to know a number of things:

  1. The name and number of the house or building if relevant.
  2. The road or street name.
  3. The town or village name.
  4. The nature of the incident:- Fire; Road Traffic Accident etc.
  5. If the incident is in the open you may be asked for other information such as landmarks.

Don't panic...

The operators are highly trained and will guide you calmly through the process.