Achievements

West Yorkshire Fire and Rescue Service prides itself on high performance and strives for continuous improvement whilst providing effective compliance and value for money.

We have both internal and external assurance processes in place which measure performance and ensure effective delivery of services throughout the organisation. Independent assessments of service delivery provide us with the assurance that we are delivering effective, efficient and value for money services to the community.

Certificate of Registration. Writing unreadable.

Customer Service Excellence

Since 1998 West Yorkshire Fire and Rescue Service (WYFRS) has consistently attained the Charter Mark standard. ‘Customer Service Excellence’ which replaced this was launched in 2008

Customer Service Excellence

Targets and Performance

Performance 2020/21 The links below provide information regarding the performance of West Yorkshire Fire and Rescue Service.

Targets and Performance

2020 Covid-19 Inspection

The report for the 2020 Covid 19 inspection recognises that WYFRS adapted and responded to the pandemic effectively and that all staff groups supported the community.

The full feedback has been given in the form of a letter which is available on the HMICFRS website.

HMICFRS noted that they are: “grateful for the positive and constructive way your service engaged with our inspection. I am also very grateful to your service for the positive contribution you have made to your community during the pandemic”.

Suggested searches

Achievements

Achievements

Customer Service Excellence

Targets and Performance

Related