As a Fire Service Emergency Response Controller, you are the first point of contact when receiving 999 calls from members of the public and other agencies relating to requests for emergency and non-emergency assistance.
Your role is to gather information, to decide the best course of action, mobilise operational crews and inform other agencies of need for support services. Consider all factors which influence an efficient and effective response, provide fire safety advice to callers, including determining risks to their safety and advising on immediate action until Firefighters arrive, including ongoing support through to conclusion of the incident.
You will need to be a highly effective communicator, whilst remaining calm and focused under emotionally challenging situations. You will have the ability to make decisions based on the assessment of risk and be an effective team player in a dynamic environment.
- Incident management.
- Maintaining information on Emergency Fire Service operational resources.
- Maintain reliability and readiness of control operations equipment.
- Enter and integrate data and present information using a computer system.
This role is based around a shift system which operates a rolling 8 day pattern of: day, day, night, night, 4 days off.
