Are you committed to providing a first-class customer service? Do you enjoy working in a team? Do you have a keen eye for detail? Are you an excellent communicator?
You can help West Yorkshire Fire and Rescue Service by assisting the Head of Corporate Services to provide an efficient and sustainable Corporate Services department dedicated to providing a first class customer service providing support, training and assistance to the wide-ranging Corporate Services functions and carry out project work.
What we offer: an excellent package including generous holiday entitlement, family friendly working, 37 hour week flexible working arrangements, including hybrid working, local government pension scheme, free onsite parking, Sports and Social Club with free use of gym, an Employee Assistance Program, car salary sacrifice scheme.
Job Purpose: Provide an efficient and sustainable Corporate Services department dedicated to first class customer service.
Key Responsibilities:
- You will supervise a team within the Corporate Services functions ensuring appropriate cover at all times including allocating workloads, carrying out detailed work for the variety of Corporate Services functions including research and presentation of information in various formats.
- You will facilitate various meetings, create and maintain records to ensure effective corporate governance and manage the Service’s complaints procedure providing advice to Senior Officers and Management on policy, procedures and guidelines and deal with complainants which can be confidential, sensitive and difficult in nature.
- You will formulate and develop plans, policies and strategies and maintain productive working relationships internally and externally.
Essential requirements:
- Experience in advising on policy matters, exercising a high level of initiative, tact, discretion and diplomacy plus experience of dealing with sensitive and confidential information.
- Extensive experience of Microsoft Office and other ICT applications to an excellent level of proficiency, considerable experience in the production of detailed reports and statistics where accuracy is essential.
- Experience of supervising a multi-disciplinary team, able to establish priorities and manage own workload and that of the team.
- Ability and/or qualifications at BTEC Higher National, NVQ Level 4 or equivalent.
- IT User skills at an advanced level, with a Level 3 qualification such as RSA, BCS, ECDL or equivalent, plus evidence of Continuous Professional Development.
- Excellent written and oral communication and interpersonal skills with an ability to work effectively with a wide range of people and organisations.
We offer flexible working arrangements, including hybrid working. Whilst you will be required to work from our offices for parts of your initial training, after this you'll work both in the office and from home as part of our 'hybrid' working model. Therefore, applicants will need to have a reliable home internet connection.
The post is subject to a Disclosure and Barring Service Check.
Joining a first-rate organisation, you will have the job satisfaction of knowing each day that you are contributing to the success of one of just six metropolitan fire and rescue services in the UK, supporting up to 950 firefighters who work round the clock, plus around 300 support staff, who help people and save lives.
We are a caring organisation, promote an environment of inclusivity and learning and welcome people from all walks of life - just as long as you can show commitment to our values such as integrity and teamwork.
We offer an excellent package as outlined above. Job share applicants welcome.
For further details of this and all our vacancies and to apply online please visit www.wyfs.co.uk/careers
Closing date for all applications is Monday 2nd June 2025.
West Yorkshire Fire & Rescue Service are committed to the safeguarding of our staff, volunteers, visitors and the community that we serve. This includes protecting vulnerable adults and children and young people from potential neglect and harm. All employees must share the same commitment.
We are an equal opportunities employer; we value and celebrate equality, diversity & neurodiversity and inclusion. We particularly welcome candidates from communities that are currently under-represented at WYFRS, including women, including women, racially & ethnically diverse applicants and applicants with disabilities. We can offer support and adjustments for candidates and staff who experience barriers to work that result from health conditions or Specific Learning Differences, such as dyslexia.
WYFRS is a ‘Real Living Wage’ employer and have been rated ‘good’ by HMICFRS in all areas of our service.
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If after reading all of this information, you are interested in applying, please read the documents listed above for more details and click on 'Apply' for the application form.
Please note we do not accept CVs. If you are viewing this vacancy on ‘jobsindeed’ or other external platform, the only way to apply for this vacancy is to visit www.wyfs.co.uk/careers/ and complete the application form via our online Access vacancy system.
We are an equal opportunities employer; we value and celebrate equality, diversity and inclusion. We particularly welcome candidates from communities that are currently under-represented at WYFRS, including women, Black, Asian & Minority Ethnic applicants and applicants with disabilities. We can offer support and adjustments for candidates and staff who experience barriers to work that result from health conditions or Specific Learning Differences, such as dyslexia.
WYFRS is a ‘Real Living Wage’ employer and have been rated ‘good’ by HMICFRS in all areas of our service.