Fixed term for 12 months
You answer the call -
“Help me! My house is on fire and me and my kids can’t get out. We were asleep and the fire alarm woke us up. I don’t know what to do. There’s smoke everywhere and my feet are burning, and my kids can’t stop coughing. We’re going to die. I can’t remember if I blew out the candles in the living room. It’s getting really hot, and I can’t breathe.”
If you feel you have, or could have the skills to answer this call, you could be what we’re looking for.
As a Fire Service Emergency Response Controller, you are the first point of contact when receiving 999 calls from members of the public and other agencies relating to requests for emergency and non-emergency assistance.
Your role is to gather information, to decide the best course of action, mobilise operational crews and inform other agencies of need for support services. Consider all factors which influence an efficient and effective response, provide fire safety advice to callers, including determining risks to their safety and advising on immediate action until Firefighters arrive, including ongoing support through to conclusion of the incident.
You will need to be a highly effective communicator, whilst remaining calm and focused under emotionally challenging situations. You will have the ability to make decisions based on the assessment of risk and be an effective team player in a dynamic environment.
Main duties and responsibilities
- Incident management.
- Maintaining information on Emergency Fire Service operational resources.
- Maintain reliability and readiness of control operations equipment.
- Enter and integrate data and present information using a computer system.
This role is based around a shift system which operates a rolling 8 day pattern of: day, day, night, night, 4 days off.
About you:
- Ideally you will have experience in a similar role or be a confident and effective telephone communicator.
- Be empathetic and have good listening skills
- You must possess a GCSE grade C English and Maths (or equivalent level 2 numeracy and literacy qualification) or have obtained an NVQ level 3 emergency fire services control operations qualification.
- An aptitude and motivation to undertake an initial training course which will be Monday to Friday 0800-1700.
- Commit to continuous professional development.
- Undertake audio tests and a touch-typing assessment at a minimum of 30 words, per minute.
There is a medical required for this role which must be passed prior to a contract being offered.
Further information about the role and the person specification can be found in the Job Description.
Click here for Job Description
Click here for Terms & Conditions
Click here for Guidance Document
Click here for Additional Guidance for our new E-recruitment System
All correspondence will usually be sent to your email account registered with the online recruitment system rather than by letter. Please check your email account regularly.
If after reading all of this information, you are interested in applying, please read the documents listed above for more details and click on 'Apply' for the application form.
Please note we do not accept CVs. If you are viewing this vacancy on ‘jobsindeed’ or other external platform, the only way to apply for this vacancy is to visit www.wyfs.co.uk/careers/ and complete the application form via our online Access vacancy system.
We are an equal opportunities employer; we value and celebrate equality, diversity and inclusion. We particularly welcome candidates from communities that are currently under-represented at WYFRS, including women, Black, Asian & Minority Ethnic applicants and applicants with disabilities. We can offer support and adjustments for candidates and staff who experience barriers to work that result from health conditions or Specific Learning Differences, such as dyslexia.
WYFRS is a ‘Real Living Wage’ employer and have been rated ‘good’ by HMICFRS in all areas of our service.