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Safe and Well Visits

At West Yorkshire Fire and Rescue Service, we are committed to keeping our communities safe from fire. Our Safe and Well visits are a free service designed to help you reduce the risk, likelihood, and severity of a potential fire in your home. Our experienced Firefighters and dedicated Fire Prevention Officers conduct these visits and use a person-centred approach to provide tailored support and advice. We aim to help create a safer living environment for you and your loved ones.

For more information, please see the Safe and Well Policy.

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Fire Prevention Policies and Procedures
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Who we visit

Our Safe and Well visits are available to residents in domestic properties within our communities. 

We prioritise those most at risk from fire, such as individuals living alone, the elderly, and those with disabilities or health conditions. We assess all referrals for eligibility based on our referral risk matrix. You can request a Safe and Well visit for yourself or on behalf of someone else (you must have their consent to share their information with us). Anyone referred to us must be actively living in the property referred and not residing in the hospital or elsewhere, as our visits involve an assessment of fire risk based on the individual and their living environment.

In addition to Safe and Well visits, we can also support you with any detectors we installed that may have become faulty, and we can support you in addressing concerns around fire-setting behaviour.

During a Safe and Well visit, we will

  • Assess fire safety in every room of your home.
  • Identify potential fire risks and discuss how the risks can be eliminated, reduced, or controlled.
  • Provide tailored fire safety advice, based on your specific needs, to help improve your home fire safety.
  • Ensure you have adequate working smoke detection and install detectors where necessary, advising on the importance of regular testing and maintaining detectors.
  • Support you to develop a thorough bedtime routine and fire escape plan.
  • Offer light-touch advice on topics such as crime reduction, preventing falls, cold homes, stopping smoking, loneliness, and social isolation.
  • Assess the need for interventions to support the reduction of fire risk.

We may identify the need for advice or support from other organisations. If required, we will refer you (with your permission) to organisations that can support you in remaining safe from fire. 
 

 

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How to request a Safe and Well visit

Requesting a visit is straightforward. You can request a Safe and Well Visit, report a faulty detector, or report firesetting behaviour. To determine if you are eligible for a visit, simply complete our online referral form by selecting one of the below options. 

If you qualify for a visit, we will contact you, and the individual who referred you, if applicable, to discuss the referral and arrange a suitable visit.

If you are not eligible for a Safe and Well visit, we offer a complimentary fire safety advice leaflet. This can be accessed below. 

 

Request a Safe and Well visit

Safe and Well Referral - Prevention Referral Site.

Request a safe and well visit
 

Report a faulty detector

Faulty Detector - Prevention Referral Site.

Report faulty detector
 

Report child/youth playing with fire

Report child/youth playing with fire - Prevention Referral Site.

Report child/youth playing with fire
 

Partnerships

Dedicated page for Safe and Well Partnerships.

Partnerships Page
Essential Fire Safety Advice for the Home

Please follow this advice to help you say safe from fire in your home! 

Self Help

YES Energy Solutions 

We have teamed up with YES Energy Solutions, who help reduce your energy usage, become greener, and make it more affordable for you to heat your homes. They can also look at making your home more efficient. Just by enquiring, customers are provided with a free energy-saving pack with simple tips, practical tools, and advice to keep energy costs down.

Follow the link and use the referral code WYFRS

Find out more
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Self Help

Green Doctor

The Green Doctor programme is part of the national environmental charity Groundwork. It's purpose is to support people struggling with high energy costs, cold homes & the many issues connected with fuel poverty.

Green Doctor - free, impartial energy advice, home visits & telephone consultations, to help you save energy in your home, reduce your bills, and access other services and  available initiatives.
 

Find out more
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If you require any assistance or would like to speak to us, please contact our Service Delivery Administration Hub on 0800 5874536. 

Information Privacy

The information you provide when requesting a Safe and Well visit, reporting a faulty detector, or reporting fire-setting behaviour, will be retained and processed by us for administration purposes. This includes managing your current request and any future requests for our services, regardless of whether you proceed with your current request. To learn more about how we use your data and to view our privacy notice, please click here.

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