Organisational learning is a key component of our strategy to enhance organisational effectiveness and safety. Here are some insights into how we approach it:

• Learning & Development - Focuses on helping everyone gain the knowledge and skills needed to perform their current jobs well, develop personally, and prepare for future roles. This includes supporting firefighters to achieve competence, ensuring the promotions process is fair and transparent, and developing knowledge, skills, and supporting behaviours.
• Diversity, Equity & Inclusion - Involves making the most of people’s experiences, backgrounds, and talents, ensuring everyone has what they need to be at their best, and creating an inclusive environment where everyone feels valued and respected.
• Organisational Development - Focuses on positively changing the culture within our service, moving towards a workplace that employees want to work in. It involves taking real actions to address the feedback from staff and continuously improving the working environment.
• Workshops & Training - We conduct workshops and training sessions to ensure that staff are well-prepared and knowledgeable.
• Feedback & Continuous Improvement - We place a strong emphasis on feedback and continuous improvement. We encourage staff to provide feedback on their experiences and use this information to make informed decisions and improvements. 

We deliver a comprehensive programme of learning and development for everyone in our service:

• Management & Leadership Development - We provide comprehensive development to support new and experienced managers. This includes short programmes on key people topics and apprenticeships in management at Levels 3, 5, and 7. We have integrated management skills within our promotion framework.
• Apprenticeships - We support people in operational and enabling services to achieve appropriate professional qualifications through our comprehensive programme of apprenticeships.
• Skills Development - We provide learning opportunities in a wide range of topics, including influencing, managing conflict, change, health & safety, wellbeing, and coaching to name but a few. Organisational learning and development is about creating a culture of continuous improvement, where knowledge is shared, and everyone is encouraged to learn and grow. This approach helps us adapt to new challenges and improve our overall safety and effectiveness.