We have a Service Assurance Framework in place to ensure we meet our commitments and adhere to the expected standards. This framework plays a crucial role in our annual statement of assurance, demonstrating our compliance with the National Framework 2018. 

The Service Assurance Framework helps us identify areas for improvement and ensures that we continuously enhance our service delivery. By regularly reviewing our performance against these standards, we can maintain high levels of accountability and transparency, ensuring that we consistently meet the needs and expectations of our communities. 

To ensure we deliver the best service to our communities, we are annually assessed against the Government’s Customer Service Excellence standard, which is derived from the core concepts of customer focus and the delivery of excellent customer service. We are fully compliant with the standard including many areas where we exceed the requirements and are viewed as exceptional or as exemplar for others, demonstrating our commitment to providing an excellent service to customers.

"The Service Assurance Framework helps us identify areas for improvement and ensures that we continuously enhance our service delivery."